Privacy Policy and Terms of Use

Etelu Inc. recognizes that privacy is important to you and even more so today that it ever has been. This privacy policy applies to your use of the Etelu Websites (collectively, the “Website”), services, products and applications offered by Etelu, including our mobile and online services (the “Services”).

This Privacy Policy summarizes Etelu’s privacy practices and the uses of the information that Etelu gathers via the Website and the Services. This Privacy Policy applies to Etelu Inc., subsidiaries and affiliates, its successors and assigns (referred to as, “Etelu” or “we”). Please note that Etelu may update the Privacy Policy from time to time, and you should check this page periodically for changes. If changes to the Privacy Policy are made, it will be prominently indicated on the Website.

By using the Website, you agree to the terms and conditions contained in this Privacy Policy. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THE PRIVACY POLICY, YOU SHOULD NOT USE THE ETELU WEBSITE OR THE SERVICES. If you have any questions concerning our Privacy Policy, please contact Etelu at the email address at the bottom of this Privacy Policy.

The Information Etelu Collects and Uses:
The information we collect from you will be used by Etelu and its subsidiaries and affiliates to enable the features you are using and provide the Services or carry out the transaction(s) you have requested or authorized. Etelu may utilize the Personal Information (defined below) collected for the purposes of providing, analyzing, personalizing or improving the Website or the Services, or developing new services; to request additional information on feedback that you provide about the product or service that you are using; to provide important notifications regarding the Website or Services; to provide you with advance notice of events; or to tell you about new product releases.

In connection with your access to or use of the Website or the Services, Etelu may request and/or collect from you personal information that may include: first and last name, address, phone number, email address, credit card information (when applicable), comments or other information (“Personal Information”). It is completely your decision as to whether you provide such Personal Information. If you choose not to provide Personal Information, however, we may be unable to provide the Services to you. We do not collect any sensitive information about you (i.e., personal information specifying racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or information pertaining to personal or intimate details of an individual’s life). By accessing or using the Website or the Services you are accepting the terms of Etelu’s Privacy Policy.

When using our Website we also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. When you visit the Website, we may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with the Website.

When you submit a search query or question using a mobile phone, mobile device or other phone-based query, Etelu’s servers may record information including the originating telephone number, the service provider, the audible or text content of any communications with, by or to Etelu and the time and date of the communications. Etelu may link Personal Information provided by you through the Internet with a telephone number designated by you if you register online and provide Etelu with both your phone number and email address. Etelu also reserves the right to use IP addresses to identify a user when it determines that it is necessary to protect the compelling interest of our Website, subscribers, or other users or others, or to comply with laws, court orders or law enforcement requests.

When you send email, SMS (text messages), voice requests or other communications to Etelu, we may retain those communications in order to process your inquiries, respond to your requests and improve the Website and the Services. Etelu may collect and/or record your name, the mobile phone service provider, the mobile phone model, the mobile phone number you use to place a query, the voice or text query content that you sent to Etelu, the location information provided from your query, the response that you received on your phone and other iterative communication between you and our Service. Depending on the Service you request, we may ask for additional information which is also stored by Etelu and is linked to the phone number. Notwithstanding the foregoing, Etelu may retain your email address if you consent to providing us your email address. We may also use your email to contact you about changes to this Privacy Policy.

SMS: When you send a text message (SMS) to Etelu or via Etelu, we may log the incoming phone number, the wireless provider associated with the number, and the date and time of the transaction, and we may log the communication to assist us in improving our Services. We also use this data to analyze the message traffic in order to operate, develop and improve our Services.

Email: If you provided your email address, you consent to Etelu using your email address to contact you about Etelu Website and Service updates, new features or products, material changes to this Privacy Policy and other relevant information. Etelu will not provide, share or disclose your email address to any third party or non- Etelu entity for any reason without your consent.

Phone Call: Etelu collects the phone number you use to place a call to Etelu, the audible query that you sent to Etelu, the response that you received on your phone from Etelu and other communication between you and the Etelu Services.

Consent to Collecting Voice Utterances: By using Etelu Websites or Services, you consent to Etelu′s recording of any voice utterances you may make using Etelu Services, as well as storing and/or logging the required information specifically requested by the application. Such utterances and data will be used to fulfill your request and to troubleshoot, develop, customize and improve the Etelu Services and new offerings.

How We Use Voice Utterances: Etelu uses the information collected from your interaction with Etelu’s Services to improve our Services. For example, Etelu will track the percentage of successful responses, the types of queries submitted, the average duration of queries and problems the voice recognition system has with certain spoken responses. Or, if you want to add a feature specific to your use of the Etelu Services every time you use the service, you can verbally add that to personalize your experience.

Information indicated in Etelu’s logs may be used in order to improve the quality of the Services. Personal Information for some queries, including location information may be associated with the query and may be used by Etelu for the purposes of providing or improving the Services.

Registered User:
You may opt in to be a registered user with the Etelu Website and/or Services. In addition to your username, any comments, submissions or files that you post to the Website or Services may be publicly available. For example, if you are using a social networking feature of our Service hosted by us or a Etelu user, the information you publish will be viewable by other users. Any information you choose to provide in a comment, submission or file should reflect how much you want other users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage Etelu users to think carefully about what information they disclose about themselves in their comments or submissions.

Third Parties:
Etelu may share with third parties certain aggregated, anonymous, non-personal information, such as the number of users and demographic profile of who searched a particular category or specific item, for example, or how many users clicked on or responded to a particular advertisement. This information does not identify any user individually.

Etelu offers some of our services in connection with other Websites or service providers. Personal information that you provide to those service providers is subject to the terms, conditions and privacy practices of those service providers. The service providers may have different privacy practices and we encourage you to read their privacy statements.

Except as described in this Privacy Policy, personal information you provide will not be transferred to third parties without your consent. We may hire other companies or individuals outside Etelu to provide services on our behalf such as answering customer questions about products or services or performing statistical analysis of our services. We will only provide those companies or other trusted businesses the information they need to deliver the service, and they are prohibited from using that information for any other purposes.

We require that these parties process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

In order to offer you a more consistent and personalized experience in your interactions with Etelu, information collected through Etelu may be combined with information obtained through other Etelu services. We may also supplement the information we collect with information obtained from other companies. To the extent we link personal information from third parties with the information we collect, we will treat that information as Personal Information under this Privacy Policy. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address, geo-targeted search or other location based information in order to customize certain services to your geographic area.

Additional Information Requested:
Etelu may request additional information from you on product order forms or other online transaction forms. Such forms may require you to provide contact information (such as name and mailing or shipping address) and payment information (such as credit card number and credit card expiration date). Information that you provide may be used for billing and accounting purposes, for recording products and services that you have licensed, bought or downloaded, and to fill your orders. Etelu may use contact information to communicate with you about orders, products, services, or fees or charges. Etelu may use an outside shipping company to ship orders and may use a credit card processing company to process payments for goods and services. These companies have access to user information, which may include Personal Information, in order to perform their functions.

Disclosure of Information for Security Purposes:
Etelu may disclose your personal information in the good-faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, or to comply with legal processes or enforceable government request served on us; (b) enforce applicable Terms of Use including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security, or technical issues, or (d) protect against imminent harm to the rights, property or safety of Etelu, our employees, users of our products or services, or members of the public as required or permitted by law.

Buyer or Transferee:
Etelu may disclose and/or transfer your personal information to a buyer or transferee of all or a portion of its assets in conjunction with the sale or transfer of such assets; however, we will provide notice on our Website before Personal Information is transferred or becomes subject to a different Privacy Policy.

Overseas Information Policy:
Information that is collected by or sent to Etelu may be stored and processed in the United States or any other country in which Etelu or its affiliates, subsidiaries or agents maintain facilities, and by using the Etelu Website or Services, you consent to any such transfer of information outside of your country.

Cookies:
When you use the Website, a cookie may be sent to your browser. A cookie is a small text file sent by a website’s computer system that is stored on your computer’s hard drive. A cookie typically contains, among other things, the name of the cookie, a unique identification number, and an expiration date and domain name information. Cookies may be “session-only” or “persistent”. Persistent cookies last for more than one visit and are typically used to allow a visitor to our Website to personalize their experience. Cookies are a commonly used technology on the Internet, and they are used in Etelu’s search functionality. You are always free to set your browser to decline cookies, and you can delete cookies from your computer. However, disabling cookies may adversely affect your ability to use the Website or the Services. See your browser’s “Help” file for more details on cookies.

Etelu uses outside advertising agencies and internal methods to display advertisements on the Website and Services. Such advertisements may also contain cookies. Cookies may be used to recognize you, as well as to track Website usage. These cookies are stored on your computer’s hard drive, and help to establish usage trends and to tailor Website content and develop further enhancements. Advertisers and other third parties and/or affiliates’ use of cookies and pixel tracking (discussed below) are subject to their own privacy policies. We do not control the use of cookies and pixel tracking by such entities and encourage you to read their privacy policies.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a Web page, or navigate within a Website, a cookie helps the Website to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases Website navigation, and so on. When you return to the Website, the information you previously provided can be retrieved, so you can easily use the Website’s features that you customized.

Pixel Tracking:
Etelu may employ a common technique usually referred to as “Pixel Tracking” to measure the effectiveness of marketing and advertisements, as well as compile aggregate usage statistics. Pixel tracking, which may be used in connection with advertisements on other sites, on our Website or in e-mail messages, involves the use of pixel tags (also known as “Clear Gifs,” “Web Beacons” or “1-By-1 Gifs”) that are not visible to the user of the site and consist of a few lines of computer coding. For example, if you visit our Website from an advertisement on another Website, the pixel tag will reference the cookie you received when you clicked on the advertisement. The pixel tag may also register this activity with a business partner to allow us to count the number of times or when an advertisement is accessed. This data is collected for use in our marketing and research. Personally identifiable information about you is not collected by Pixel tracking, nor is any tracking information generated from the pixel tag allowed to be used for any other purpose other than to report Website activity to us.

Links to Other Sites:
The Website and the Services may contain windows or hyperlinks which provide access to other Websites not affiliated with Etelu. Your use of an external website or any informational content found on an external website is subject to and governed by the terms and guidelines of said external website. Etelu does not make any representations or warranties concerning, and will not in any way liable for, any informational content, products, services, software, or other materials available on an external website, even if one or more pages of the external website are framed within a page of the Etelu Website or Services. Etelu is not responsible for the privacy practices of any external website. For your protection, please refer to the privacy policies of the respective external websites.

Children’s Use of Etelu Services:
The Etelu Website and the Services are intended for general audiences and do not knowingly solicit or collect any personal information from children. We will not knowingly ask children under the age of 13 to provide more information than is reasonably necessary to provide our services. We recommend that parents actively participate in their children’s use of the Internet or any Internet-based services, including the Etelu Website and Services.

Commitment to Data Security:
Etelu is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to safeguard the information Etelu collects via the Website and Services. Etelu does not, however, guarantee that information collected via the Website and Services is or will be completely secure from misappropriation by hackers or from other dishonest or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network. If at some point you have a user name and password for any of the features on our Website or in connection with our Services, you have the responsibility of keeping your password secret. You should not reveal your password to anyone, and we will not ask you in an unsolicited telephone call or e-mail for your password. In addition, you should take reasonable precautions when using a computer, mobile phone or any other device to transmit data or information.

Changes to this Privacy Policy:
We will occasionally update this Privacy Policy to reflect changes in our Services and customer feedback. When we post changes, we will revise the “last updated” date at the top of this Privacy Policy. If there are material changes to this Privacy Policy or in how Etelu will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change on the Etelu Website or by directly sending you a notification via email if you provided your email address to Etelu. We encourage you to periodically review this Privacy Policy to be informed of how Etelu is protecting your information.

Applicable Law:
Our collection and use of any information shall be governed by the laws of Washington State in the United States.

Consent:
By using our Website and providing Personal Information, you consent to (a) our collection, use and sharing of data as described in this Privacy Policy, (b) the notice, choice, access and security we are providing, (c) the Etelu Terms and Conditions, and (d) the methods we have described to notify you of changes to this Privacy Policy.

Access of Personal Information:
If you ever wish to access your Personal Information, or to have your Personal Information deleted, updated, changed or modified, you may contact Etelu by e-mail at the addresses indicated below.

Etelu Inc.

E-mail: info@etelu.com

Copyright © 2012 Etelu. All rights reserved.